Terms of service

Last updated: November 9, 2026

These Terms and Conditions (the "Terms") govern your use of laydwood.com and any related site, email or text program, and purchase from LAYDWOOD ("LAYDWOOD," "we," "us," or "our") (together, the "Services"). By using the Services or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. Section 12 contains a binding arbitration agreement and class action waiver that affect your legal rights. Please read it carefully.

1. Eligibility

You must be at least 18 years old, or the age of majority where you live, to use the Services or make a purchase. By using the Services, you confirm that you meet this requirement.

2. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the date at the top. Changes apply from the date they are posted and do not apply to orders placed before that date. Your continued use of the Services after changes are posted means you accept them.

3. Pre-Launch Updates and Early Access

Before launch, you can sign up to receive updates. Signing up does not reserve, guarantee, or entitle you to any product, price, quantity, or release date. Launch timing, product names, formulations, scents, packaging, and availability may change. Any early access, drop, or pre-order opportunity will be subject to the details shown at that time and to these Terms.

4. Products and Use

LAYDWOOD products are cosmetics intended for external use only, as directed on the label. Always read the full label, ingredient list, warnings, and directions before use. Patch test before first use, avoid contact with eyes, and stop use and consult a doctor if irritation, rash, or another reaction occurs. Keep out of reach of children. Do not use on broken or damaged skin unless the label says otherwise.

Sun care products. Products labeled with SPF help protect against sunburn only when used as directed. Apply generously and evenly before sun exposure and reapply at least every 2 hours, and more often after swimming, sweating, or towel drying, or as directed on the label. No sunscreen blocks all UV rays. Use sunscreen together with other sun protection measures, such as limiting time in the sun, especially between 10 a.m. and 2 p.m., and wearing protective clothing, hats, and sunglasses. Products without an SPF on the label, including bronzing products, do not provide sun protection.

Not medical advice. Content on the Services, including product descriptions, is for general information only. It is not medical advice and is not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare professional with questions about a skin condition or about using a product during pregnancy or while nursing.

Product images are for illustration. Actual colors, packaging, and appearance may vary slightly. We try to keep descriptions, ingredient lists, and prices accurate, but errors can happen. The label on the product you receive controls.

5. Orders, Pricing, and Payment

All orders are subject to acceptance and availability. An order confirmation email confirms that we received your order, not that we accepted it. We may limit quantities, refuse or cancel any order, including orders that appear to be for resale, fraudulent, or affected by a pricing or description error, and we will refund any amount charged for a canceled order. Prices are shown in U.S. dollars unless stated otherwise and do not include taxes, duties, or shipping unless stated. You agree to provide current, complete, and accurate purchase and account information and authorize us and our payment processors to charge your selected payment method.

6. Shipping, Returns, and Refunds

Title and risk of loss pass to you when we hand your order to the carrier. Delivery dates are estimates. Our Shipping Policy and Refund Policy, posted on the Services, are part of these Terms. International customers are responsible for any import duties, taxes, and fees, and for complying with local laws.

7. Promotions and Discount Codes

Promotions, giveaways, and discount codes are subject to their posted rules, may have expiration dates and limits, cannot be combined unless stated, have no cash value, and may be changed or ended at any time, subject to applicable law.

8. Email and Text Messages

If you sign up for emails or text messages, you agree to receive marketing messages from LAYDWOOD at the contact information you provide, which may be sent using automated technology. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to any text or click unsubscribe in any email to opt out, and reply HELP for help.

9. Intellectual Property

The Services and all content on them, including the LAYDWOOD name, logos, product names, packaging, text, photography, video, and design, are owned by or licensed to LAYDWOOD and are protected by trademark, copyright, and other laws. You may use the Services only for your personal, non-commercial use. You may not copy, modify, distribute, sell, or create derivative works from any part of the Services without our prior written permission.

10. Acceptable Use and User Content

You agree not to use the Services for any unlawful purpose; to interfere with or disrupt the Services; to scrape, data mine, or use bots; to attempt to gain unauthorized access; to resell our products without authorization; or to post content that is false, infringing, harassing, or otherwise objectionable. If you submit reviews, photos, comments, or other content to us or tag us on social media, you grant LAYDWOOD a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, display, and adapt that content, along with your name or handle, in connection with our business, and you confirm you have the right to grant this license. We will ask for your permission before featuring your content in paid advertising.

11. Disclaimers and Limitation of Liability

THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, LAYDWOOD DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY PRODUCT WILL PRODUCE A PARTICULAR RESULT FOR YOU.

TO THE FULLEST EXTENT ALLOWED BY LAW, LAYDWOOD AND ITS OWNERS, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA, ARISING FROM OR RELATED TO THE SERVICES OR ANY PRODUCT. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM OR ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain disclaimers or limitations, so some of the above may not apply to you, and nothing in these Terms limits any rights you have that cannot be waived under applicable law.

12. Dispute Resolution, Arbitration, and Class Action Waiver

Informal resolution first. Before starting any formal proceeding, you agree to contact us at hello@laydwood.com with a description of your claim and to try in good faith to resolve it with us for at least 30 days.

Binding arbitration. If we cannot resolve a dispute informally, you and LAYDWOOD agree that any dispute arising out of or relating to these Terms, the Services, or any product will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court or seek injunctive relief to protect intellectual property. The Federal Arbitration Act governs this agreement. The arbitration may be held by video or in the county where you live.

Class action waiver. YOU AND LAYDWOOD AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. JURY TRIALS ARE WAIVED.

Opting out. You may opt out of this arbitration agreement by emailing hello@laydwood.com within 30 days of first accepting these Terms, with your name and a clear statement that you are opting out. If any part of this section is found unenforceable, the class action waiver will not be severed from it, and the dispute will proceed in court as described in Section 13.

13. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law rules. Subject to Section 12, any claim not subject to arbitration will be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to their jurisdiction. If you are a consumer in a country that gives you the right to bring claims in your local courts or under your local law, those rights are not affected.

14. Indemnification

To the extent allowed by law, you agree to defend, indemnify, and hold LAYDWOOD harmless from claims, losses, and expenses, including reasonable attorneys' fees, arising from your misuse of the Services, your content, or your violation of these Terms or any law.

15. General

These Terms, together with our Privacy Policy and any policies posted on the Services, are the entire agreement between you and LAYDWOOD about the Services. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a sale or reorganization of our business. We are not responsible for delays or failures caused by events outside our reasonable control.

16. Contact Us

Questions about these Terms can be sent to LAYDWOOD at hello@laydwood.com.